Custom GPT-4 powered chatbot that handles 80% of customer queries autonomously, improving satisfaction while slashing costs.
A fast-growing B2B SaaS platform whose support team was drowning — ticket volume doubled every quarter while headcount stayed flat.
First-response times had climbed past 12 hours, CSAT was sliding, and the support team spent most of its day answering the same 50 questions. Hiring enough agents to keep pace would have tripled support costs — and still left customers waiting overnight and on weekends.
We built a custom generative AI chatbot on GPT-4 with retrieval-augmented generation trained on the company's documentation, past tickets, and product changelog. The bot handles account questions, troubleshooting, and onboarding guidance autonomously, escalates edge cases to humans with full conversation context, and updates its own knowledge base as new documentation ships. Guardrails keep responses accurate, on-brand, and safe.
Within a month of launch, the chatbot was resolving 80% of inbound queries end-to-end with a 4.8-star satisfaction rating — higher than the human-only baseline. Support costs dropped 60%, first-response time went from 12 hours to instant, and the human team now focuses exclusively on complex, high-value conversations.
The AI chatbot TECPION built handles 80% of our customer inquiries automatically. Support costs dropped 60% in the first month. Absolutely incredible ROI.
Complete digital overhaul including technical SEO, Google Shopping campaigns, and conversion-focused landing pages.
Full-stack web development, Google Business optimization, and hyper-local SEO strategy put this healthcare brand at #1.
React Native mobile application with secure payment integration, biometric authentication, and real-time analytics.
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